Reply Inbox5
ContactSubjectStageRFQ
Thomas Chen

Thomas Chen

1st reply
Sarah Müller

Sarah Müller

EuroFreight GmbH

Follow-up 3
Raj Patel

Raj Patel

Re: Sea freight proposal

2nd reply
Liu Wei

Liu Wei

SinoExpress

Re-engaged
Elena Vasquez

Elena Vasquez

REPLY MANAGEMENT

Every reply gets the right answer.

AI agents read every reply and handle what comes next. Quote it, route it, or follow up. Automatically.

A team member will contact you instantly only to answer your questions. No marketing spam ever.

AI Summary
Redirect
Thomas Chen

Thomas Chen

Ocean Pacific

Summary

Analysing intent...

Actions

Identified: Marcus Webb, Head of Logistics
Replied to Thomas — redirect confirmed
Intro email sent to Marcus Webb
CRM updated with new contact
[02] Reply Management/ ITEM 1:3

Every reply handled. Nothing left behind.

RFQ, redirect, out of office — each reply gets the right response. And when the sequence ends, the campaign keeps going.

Raj Patel
RFQRedirectOut of OfficePositive
[01]Reply Management

Every reply, classified.

AI reads each reply the moment it arrives and tags it: RFQ, redirect, out of office, or positive. No manual triage.

3 replies handled
RFQ → Quote sent to Sarah SarahDone
Redirect → Intro sent to Marcus MarcusDone
OOO → Follow-up queued · Feb 15
[02]Reply Management

Right action, automatically.

Each reply type triggers the right response — quote sent, intro emailed to the new contact, or follow-up rescheduled for the right date.

Maria Torres
Maria Torres
No reply — sequence complete
Step 5/5
James Rodriguez
James Rodriguez
Head of Ops · Same company
New thread
[03]Reply Management

Sequence ends. Campaign doesn't.

When a prospect reaches the end of the sequence without replying, the agent identifies someone else at the same company and opens a new thread.

“We used to miss RFQs that arrived on a Friday. Now every reply whatever time it lands gets the right answer before we’ve even opened our inbox.”

Antoine L.Operations Manager, Europe–Asia Freight Forwarder
[05] Reply Management/ ITEM 1:4

Every reply handled. End to end.

Four steps. From inbox to action to CRM — automatically.

Raj Patel

Raj Patel

Re: Sea freight proposal

Thomas Chen

Thomas Chen

Re: Expanding your ops

Sarah Müller

Sarah Müller

Re: Air freight rates

The moment a reply lands, the AI reads it.

Subject, body, tone, intent — all parsed instantly, without waiting for you to open your inbox. Every reply gets the same attention, whether it arrives at 9 AM or 2 AM on a Friday.

[06] Reply scenarios/ ITEM 1:4

No reply falls through the cracks.

Every reply type covered — positive, RFQ, redirect, or out of office. The right action taken automatically.

Raj Patel

Raj Patel

Re: Sea freight proposal

Positive

"Yes, happy to have a call. When works for you?"

Meeting booked · Thursday 14:00

CRM stage updated → Demo scheduled

[01]Reply Management

Positive reply.

They said yes. The AI qualifies and books the meeting — without you lifting a finger.

Sarah Müller

Sarah Müller

Re: Air freight from Shanghai

RFQ

"Can you send me rates for 500 kg, Shanghai to Frankfurt, by next Friday?"

Quote template sent

RouteSHA → FRA
Weight500 kg
Transit time3–5 days
[02]Reply Management

RFQ received.

They need a quote. The right template is sent within seconds, pre-filled with their details.

Thomas Chen

Thomas Chen

Re: Ocean freight proposal

Redirect

"You should speak with our logistics manager, Marcus Webb."

New contact found

Marcus Webb

Logistics Manager · Verified

[03]Reply Management

Redirect request.

Wrong contact. The AI finds the right person, verifies them, and routes the conversation.

Laura Bianchi

Laura Bianchi

Auto-reply: Out of office

OOO

"I'm out of office until March 8th. I'll get back to you then."

Follow-up rescheduled

March 9th · 10:00 AM

[04]Reply Management

Out of office.

They're away. The follow-up is rescheduled automatically for the day they return.