Reply Inbox5
ContactSubjectStageRFQ
Thomas Chen

Thomas Chen

1st reply
✓
Sarah Müller

Sarah Müller

EuroFreight GmbH

Follow-up 3
—
Raj Patel

Raj Patel

Re: Sea freight proposal

2nd reply
✓
Liu Wei

Liu Wei

SinoExpress

Re-engaged
—
Elena Vasquez

Elena Vasquez

REPLY MANAGEMENT

Every reply gets the right answer.

AI agents read every reply and handle what comes next. Quote it, route it, or follow up. Automatically.

A team member will contact you instantly only to answer your questions. No marketing spam ever.

AI Summary
Redirect
Thomas Chen

Thomas Chen

Ocean Pacific

Summary

Analysing intent...

Actions

Identified: Marcus Webb, Head of Logistics
Replied to Thomas — redirect confirmed
Intro email sent to Marcus Webb
CRM updated with new contact
[02] Reply Management/ ITEM 1:3

Every reply handled. Nothing left behind.

RFQ, redirect, out of office — each reply gets the right response. And when the sequence ends, the campaign keeps going.

Raj Patel
RFQRedirectOut of OfficePositive
[01]Reply Management

Every reply, classified.

AI reads each reply the moment it arrives and tags it: RFQ, redirect, out of office, or positive. No manual triage.

3 replies handled
RFQ → Quote sent to Sarah SarahDone
Redirect → Intro sent to Marcus MarcusDone
OOO → Follow-up queued · Feb 15
[02]Reply Management

Right action, automatically.

Each reply type triggers the right response — quote sent, intro emailed to the new contact, or follow-up rescheduled for the right date.

Maria Torres
Maria Torres
No reply — sequence complete
Step 5/5
James Rodriguez
James Rodriguez
Head of Ops · Same company
New thread
[03]Reply Management

Sequence ends. Campaign doesn't.

When a prospect reaches the end of the sequence without replying, the agent identifies someone else at the same company and opens a new thread.

“We used to miss RFQs that arrived on a Friday. Now every reply — whatever time it lands — gets the right answer before we’ve even opened our inbox.”

Antoine L.Operations Manager, Europe–Asia Freight Forwarder
[05] Reply Management/ ITEM 1:4

Every reply handled. End to end.

Four steps. From inbox to action to CRM — automatically.

Raj Patel

Raj Patel

Re: Sea freight proposal

Thomas Chen

Thomas Chen

Re: Expanding your ops

Sarah Müller

Sarah Müller

Re: Air freight rates

The moment a reply lands, the AI reads it.

Subject, body, tone, intent — all parsed instantly, without waiting for you to open your inbox. Every reply gets the same attention, whether it arrives at 9 AM or 2 AM on a Friday.

[06] Reply scenarios/ ITEM 1:4

No reply falls through the cracks.

Every reply type covered — positive, RFQ, redirect, or out of office. The right action taken automatically.

Raj Patel

Raj Patel

Re: Sea freight proposal

Positive

"Yes, happy to have a call. When works for you?"

Meeting booked · Thursday 14:00

CRM stage updated → Demo scheduled

[01]Reply Management

Positive reply.

They said yes. The AI qualifies and books the meeting — without you lifting a finger.

Sarah Müller

Sarah Müller

Re: Air freight from Shanghai

RFQ

"Can you send me rates for 500 kg, Shanghai to Frankfurt, by next Friday?"

Quote template sent

RouteSHA → FRA
Weight500 kg
Transit time3–5 days
[02]Reply Management

RFQ received.

They need a quote. The right template is sent within seconds, pre-filled with their details.

Thomas Chen

Thomas Chen

Re: Ocean freight proposal

Redirect

"You should speak with our logistics manager, Marcus Webb."

New contact found

Marcus Webb

Logistics Manager · Verified

[03]Reply Management

Redirect request.

Wrong contact. The AI finds the right person, verifies them, and routes the conversation.

Laura Bianchi

Laura Bianchi

Auto-reply: Out of office

OOO

"I'm out of office until March 8th. I'll get back to you then."

Follow-up rescheduled

March 9th · 10:00 AM

[04]Reply Management

Out of office.

They're away. The follow-up is rescheduled automatically for the day they return.